(Source: New Chitose Airport official website https://www.hokkaido-airports.com/ja/new-chitose/spend/shop/eat/ )

At New Chitose Airport, which cafés you can access depends largely on whether you’re before or after the security checkpoint. Since your time before boarding is limited, we’ve organized the options by floor and by pre-/post-security location so you can choose quickly.

To cut to the chase: if you have plenty of time, the pre-security 3F and 4F areas are convenient, while right before boarding, the post-security 2F gate area is your best bet. We’ll also introduce shops perfect for enjoying soft-serve ice cream or local sweets as a final taste of Hokkaido.

The information in this article is current as of July 2026. Business hours and prices are subject to change, so please check each shop’s or the airport’s official website for the latest information.

New Chitose Airport Café Basics | Floors and Pre-/Post-Security Differences

New Chitose Airport (Domestic Terminal) spans 1F to 4F, and the widest selection of dining options is available before security. After security, the number of shops narrows, but there are still shops offering light meals and sweets in the boarding gate area.

Floor	Area	Main Purpose
1F	Arrivals, JR & bus stops	Post-arrival movement, morning snacks
2F	Departure lobby (pre- and post-security)	Check-in, main cafés, gate sweets
3F	Food court (pre-security)	Meals, soft-serve, light snacks
4F	Restaurants (pre-security)	Relaxed cafés, power outlet access
Connecting Facility 3F	Domestic-to-international connection	Starbucks, etc.

The first step in choosing a café at the airport is simply checking whether you’re before or after the security checkpoint.

Great for After Arrival or While Waiting to Meet Someone | Cafés You Can Use Without Going Through Security

At New Chitose Airport, the “pre-security” areas on 1F through 4F are shared spaces that aren’t just for passengers about to board — they’re also open to people who have just arrived. After deplaning and collecting your luggage, while waiting for someone picking you up, or during a layover, you can stop by these areas without ever going through security.

For a Break in the Arrivals Lobby (1F)

MOS Burger (Domestic Terminal 1F, 8:00 AM–9:00 PM) is located on the arrivals floor. It offers takeout and is often less crowded than the departure lobby, with non-smoking seating equipped with four or more power outlets. It’s a convenient spot to relax with a meal or charge your devices right after deplaning.

If You Arrived Early or Have Time Before Your Pickup

The 3F food court and Pronto on 4F are also in pre-security areas, so they’re available for use after arrival. If you want to fully enjoy Hokkaido specialties like Genghis Khan grilled lamb or ramen, the 3F food court is a great choice; if you’d rather settle in with a power outlet, Pronto on 4F is recommended (see “Pre-Security Cafés” below for details).

If You Have Time During a Domestic–International Connection

Starbucks and Café Sky Library on the Connecting Facility’s 3F are located in the area linking domestic and international flights, making them convenient meeting spots during layovers (see “Cafés in the Domestic–International Connecting Area” below for details).

Pre-Security Cafés | Ideal If You Have Time After Check-In

The period between checking in and heading to security offers the widest range of choices, from light snacks to full meals.

1F & 2F: Light Bites After Arrival or Before Departure

• MOS Burger (Domestic Terminal 1F, 8:00 AM–9:00 PM): Located on the arrivals floor. Offers takeout and is often less crowded than the departure lobby, with non-smoking seating equipped with four or more power outlets. Great for a relaxed meal or charging up.
• Toa Coffee House (Domestic Terminal 2F, 8:00 AM–8:00 PM): A café serving direct-fire roasted coffee and light meals. The ham and cheese hot sandwich (¥500) is available for takeout. Airport Wi-Fi (NewChitose_Airport_Free_Wi-Fi) is available.
• Milk Stand Hokkaido Konoshasha (Domestic Terminal 2F, 8:00 AM–8:00 PM): A stand where you can sample milk from more than 15 Hokkaido farms. The farm-fresh soft-serve (from ¥450) is available for takeout and is a popular, quintessentially Hokkaido experience.
• Calbee Plus (Domestic Terminal 2F, 8:00 AM–8:00 PM): A specialty shop for freshly fried snacks. Takeout only, with no seating.

3F: A Proper Meal at the Food Court

The 3F food court (pre-security) is a large area with eight shops, making it the floor with the broadest range of choices if you want to enjoy Hokkaido specialties before boarding.

Shop	Hours	Main Menu	Price Range
Ginshari Hokkaido	8:00 AM–8:00 PM	Onigiri, soba, tempura	¥250–¥730
Hanamaru Udon	8:00 AM–8:30 PM	Handmade udon, tempura	Around ¥500
Freshness Burger	8:00 AM–8:30 PM	Burgers, fries	Affordable
Snow Brand Parlor (3F)	10:00 AM–8:00 PM	Soft-serve ice cream	From ¥440
Matsuo Genghis Khan	10:00 AM–8:30 PM	Genghis Khan set meals	¥1,700–¥2,100
Sapporo Ramen Taishin	10:00 AM–8:00 PM	Authentic miso ramen	¥1,100–¥1,300

Also worth noting: Sanbon Coffee Shop New Chitose Airport Domestic Terminal (3F) is highly rated on review sites and offers a solid lineup of light meals like pasta and sandwiches.

4F: The Spot for Working with Power and Wi-Fi

Pronto (Domestic Terminal 4F, 7:30 AM–10:00 PM) has the longest operating hours of any café in the airport. It offers seating (an 8-person table and counter seats) equipped with two power outlets and USB ports, so you can get work done on your laptop while waiting. It serves coffee, light meals, and alcohol, making it a convenient spot for early morning or late-night flight waits.

Post-Security Cafés | Light Meals and Sweets Even Right Before Boarding

Several cafés and sweets shops remain open even after you’ve passed through the boarding gate.

• CAFE GREEN Tokachi (Domestic Terminal 2F, post-security, 9:00 AM–9:00 PM): The café with the most seating (about 20 seats) in the boarding waiting area. Its cappuccino mix soft-serve (¥421 takeout) is popular, and it accepts e-money and QR code payments.
• Chocolatier Masale Gate Lounge (near Gate 7, 10:00 AM–8:00 PM): A 14-seat chocolate café. Its signature item is Ciel, exclusive to New Chitose Airport (a brownie with rich soft-serve, ¥756 takeout).
• Snow Brand Parlor Gate Lounge (Domestic Terminal 2F, post-security): Offers milk soft-serve (¥390) and other affordable sweets that are easy to grab right before boarding.
• ANA FESTA Gate 7 (Domestic Terminal 2F, post-security): Popular for its Snaffle’s x ANA FESTA exclusive rare cheese puff (¥270), also a popular airport-exclusive souvenir.
• Green Pocket International Gate (International Terminal Building 3F, 9:30 AM–6:00 PM): Rich Hokkaido soft-serve ice cream is popular for a quick break right before boarding.

Cafés in the Domestic–International Connecting Area

The Connecting Facility’s 3F, which links the domestic and international terminals, has the following shops:

• Starbucks Coffee New Chitose Airport (Connecting Facility 3F, 8:00 AM–9:00 PM): A popular shop with Hokkaido-exclusive merchandise and tumblers. However, it has no power outlets and relatively limited seating, so you may not be able to find a seat during busy times. For work purposes, Pronto or MOS Burger are better suited.
• Café Sky Library (Portom International Hokkaido 4F, 11:00 AM–9:00 PM): Accepts various lounge services including Priority Pass, DragonPass, and LoungeKey. Recommended for those who want to relax in a calm setting.

Recommendations by Purpose

Soft-Serve and Sweets Shops Perfect for a Final Taste of Hokkaido

• Moriuchi AIRPORT: Known for its soft-serve made with Hokkaido milk, this popular shop is highly rated on review sites.
• Hokkaido Milk Castella: Popular for its fluffy texture, and has previously been selected as one of Tabelog’s top 100 shops.
• Milk & Parfait Yotsuba White Cozy New Chitose Airport: Run by Yotsuba Milk Products, this shop offers quintessentially Hokkaido parfaits and financiers.

Takeout Sweets That Also Make Great Souvenirs

Item	Shop	Price
Ham and cheese hot sandwich	Toa Coffee House (2F)	¥500
Farm-fresh soft-serve	Milk Stand (2F)	From ¥450
Pain au chocolat	Chocolatier Masale (post-security)	¥540
Rare cheese puff	ANA FESTA Gate 7 (post-security)	¥270

Great for Families with Kids: Character Café

Hello Kitty Happy Flight Café (Domestic Terminal 3F) is a concept café located within the Sanrio zone. It offers many photogenic menu items, making it a great way to create travel memories with your kids. That said, it tends to get crowded, so it’s best to visit with plenty of time to spare.

A Note for Winter and Ski Season Travelers

During winter, more travelers carry large ski and snowboard gear, so shops with ample seating and space for luggage (such as CAFE GREEN Tokachi and the 3F food court) are especially convenient. In terms of payment, some shops like CAFE GREEN Tokachi accept e-money and QR code payments, while others are cash-only, so it’s worth checking payment methods before entering. Availability of multilingual menus and vegetarian/halal options also varies by shop, so if you have specific dietary needs, we recommend contacting the shop directly.

Heading to New Chitose Airport? We Also Recommend NearMe

When heading to New Chitose Airport, we also recommend NearMe, a service that lets you travel directly from any location without transfers.

Overview

NearMe is a flat-rate service that provides door-to-door transportation from your home, hotel, or any location of your choice directly to the airport. It has served over 1.45 million cumulative passengers, with a customer satisfaction rating of 4.6 out of 5.0 (based on results from October 2019 to May 2025). With shared rides, where you ride alongside other passengers, you can save up to 80% compared to a regular taxi.

• Shared ride (carpooling): from ¥4,980 per person
• Private (flat-rate hired car): from ¥14,800 per vehicle

How to Use and Pricing

For the Sapporo Station to New Chitose Airport route, the following prices and travel times have been published:

Mode of Transport	Approximate Price	Travel Time	Notes
NearMe (shared ride)	About ¥4,980	About 45 min+	Includes expressway tolls, door-to-door
Limousine bus	About ¥1,300	About 65 min+	Requires travel to/from bus stop and wait time
Taxi	About ¥19,760	About 45 min+	Costly for 1–3 people; pickup and expressway fees extra
Private car	About ¥3,730	About 45 min+	Pickup and expressway fees extra; risk of full parking

Additionally, prices by pickup/drop-off area are as follows (per-person price for shared rides):

Pickup/Drop-off Area	NearMe	Reference Taxi Price
Sapporo City (Higashi, Nishi, Kita, Chuo, Shiroishi, Kiyota, Teine, Atsubetsu, Toyohira wards)	From ¥4,980	From ¥8,400
Sapporo City (Minami ward)	From ¥5,480	From ¥10,600
Niseko Town / Kutchan Town	From ¥22,800	From ¥36,800

Traveling from the Niseko/Kutchan area works out to roughly 60% of the taxi fare — a particularly large price difference for those heading to the Niseko area for skiing or snowboarding in winter.

Ways to Save Even More

• Early bird discount: Book 14 or more days in advance for a discounted price
• Shared ride discount: Discounted pricing when a co-rider is available or easy to match (based on date/time and route)
• Group discount: Save up to about 70% per person as group size increases
• Children ride at half the adult fare; infants ride free
• First suitcase free; additional large luggage is +¥2,000 per item (ski/snowboard equipment may be classified as large luggage, so please confirm in advance)
• Earn ANA, JAL, or Starflyer miles when using shared rides
• Full refund guarantee in case of flight delays

Who NearMe Is Best For

• Those staying somewhere far from the airport, such as within Sapporo City or the Niseko area
• Those with lots of ski or snowboard gear who’d find train/bus transfers burdensome
• Those uneasy about driving, especially on snowy roads
• Those traveling to the airport with family or friends
• Those taking early morning or late-night flights

Frequently Asked Questions (FAQ)

Q. Can I use the cafés while waiting after arrival or during a layover? A. Yes. Shops on 1F through 4F (such as MOS Burger, the 3F food court, and Pronto on 4F) are located in the pre-security area, so they’re available not only to passengers about to board but also to those who have just arrived, are waiting to be picked up, or are on a layover — all without needing to pass through security.

Q. Is it more convenient to visit cafés before or after security at New Chitose Airport? A. In terms of variety, before security has the advantage, with a wide range of options from full meals to light snacks at places like the 3F food court and Pronto on 4F. If you’re short on time right before boarding, post-security options like CAFE GREEN Tokachi and Chocolatier Masale are convenient.

Q. Which cafés have power outlets? A. Pronto (Domestic Terminal 4F) has seating with two power outlets and USB ports. MOS Burger (Domestic Terminal 1F) also has non-smoking seating with four or more outlets. Note that Starbucks (Connecting Facility 3F) does not have power outlets.

Q. Are there cafés open for early morning or late-night flights? A. Pronto has the longest hours in the airport, from 7:30 AM to 10:00 PM. Toa Coffee House and Milk Stand are open from 8:00 AM to 8:00 PM. If you’re taking a late-night flight, be sure to check each shop’s hours in advance.

Q. Where can I buy Hokkaido-style takeout souvenirs? A. Popular options include Milk Stand’s farm-fresh soft-serve, Hokkaido Milk Castella, and Yotsuba White Cozy’s parfaits and financiers — great for a final taste of Hokkaido before boarding.

Q. Do the shops accept cashless payment? A. Some shops, like CAFE GREEN Tokachi, accept e-money and QR code payments, while others are cash-only. If you’re concerned, it’s best to check with the shop before entering — the same goes for multilingual menus and vegetarian/halal options.

Summary

When choosing a café at New Chitose Airport, the key is first to consider whether you’re before or after security. If you have time to spare, choose from the wide range of options on 3F and 4F; if you’re right before boarding, choose from the post-security gate area. Shops in the pre-security area are available not just to those about to board, but also to those who have just arrived, are waiting for a pickup, or are on a layover. For a final taste of Hokkaido, soft-serve and local sweets shops are especially recommended.

When heading to New Chitose Airport, NearMe is also worth considering as a door-to-door option. Especially from within Sapporo City or the Niseko area, it can be significantly more affordable than a taxi. We hope this guide helps with your next trip to Hokkaido.